What is Contactless Pickup?

In pre-covid times, you requested specific titles through the catalog or through a librarian, and once they were ready you’d get a notice and you could come to the library anytime to pick them up and check them out. Contactless Pick up is the system libraries developed to keep you safe and get you access to requested materials by appointment.

How do I request items for pickup? 

This part has not changed. Using your library card, request books, DVDs, and other library materials through your account at Minuteman Library Network, via the MLN app, or by calling the library at 978-440-5530.

How will I know when the items I request through the catalog are ready?
You will receive an email once items are available for you.

Once I receive my notification, how long do I have to schedule a pickup time? 

Check your hold notification, which will include a link to our contactless pick up appointment booking too and and a “must pick up by” date. Please consider that date as a “must make an appointment by” date. In other words, as long as you have an appointment, your items will still be there for you even if the date has passed. Slots fill up quickly, so choose one as soon as possible after receiving your notice.

How do I reserve my pickup time? 

In your hold notification, you’ll see a link to the contactless pick up appointment booking tool, also located at goodnowlibrary.org on our home page. You will be prompted to choose a pickup date and hour.

What if I miss my pickup time?

The online booking system will let you cancel an appointment, but will not let you reschedule a missed appointment without staff assistance. If you know in advance you’re not going to make it, please cancel and free up the spot for someone else by going back to the contactless pick up appointment booking too page and choosing “Manage Existing Pickup.” Your items will automatically be held for two more days. If you already missed your pickup time, and still want your items,  you must call the library at 978-440-5530 for the Circulation Department. This applies even if you have a later appointment booked.

Where do I pick up items? 

Items are located at the Goodnow Library main entrance. They will be in paper bags with a slip attaches; the slip will have your name on it.  Your items are already checked out to you and ready to go!

Do I have to schedule a pickup time every time I receive a notice that materials are ready?

No! Pickup slots are not linked to individual titles, so if you are placing many requests, here’s the hack that will save you trips to the library: when you receive a hold notice and you’re expecting more, please be assured that any additional items that arrive for you before your pickup appointment will be included.

I still need help, how can I talk to a human?

Call 978-443-5530 during business hours or email us at [email protected] We’re always happy to help. You may need to leave us a message due to high call volume. We do monitor voice mail and we will get back to you as soon as possible.