News about Holds Pick Up & Help Us Help You, 8/19

We are making TWO big changes to Holds Pickup!
1.     Appointments are now 3 hours long instead of 1 hour long. We hope this will give you more flexibility.
  • You can still come any time during the three-hour period, so if you get stuck in traffic or an appointment runs long, you won’t miss out!
  • The two time periods are 10 am-1 pm and 1:30 pm-4:30 pm.
  • We will even leave left-over morning materials out until 4:30 pm, so you have plenty of opportunity to pick up.
  • Because of this, we will no longer be holding materials for rebooking/rescheduling unless you call us at 978-440-5530 before 4:30 on the day of your appointment.
2.     There will also more appointments available, so the days won’t fill up as quickly.
We hope these changes will make pick up more convenient for you.
Help Us Help You!
We are beginning to see materials come in from other libraries, and some of it is intended to fill old holds. Please consider checking your account online and cancelling any holds you no longer need. This will help us be more efficient and get the holds you do need to you a little more quickly.

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